This policy and guidance also forms part of our Terms & Conditions and is subject to review in line with WHO (World Health Organisation), PHE (Public Health England) and H M Government advice and guidelines.
As always, we will continue to do our best to ensure your stay at Ashlea Studio is both a relaxing and enjoyable one.
Please ensure that you follow all Government guidance on travel if you are unwell before arrival. We cannot accept guests isolating in the Studio.
If a guest becomes unwell during their stay we ask that they return to their main residence.
Please inform us if anyone in your party becomes unwell or has a positive swab for Covid-19 as this will affect our cleaning protocols.
We cannot offer refunds if guests cannot complete their stay.
If a guest is too unwell to travel home, they will be liable for the additional rental for any extra period of time they need to stay and costs of any subsequent cancellations incurred.
If we are required to close by the Government we will offer to transfer your dates or will issue a full refund.
No refund will be given for disinclination to travel. This means that if you decide not to travel to take your holiday, but we are still open for business we cannot offer a refund. Please refer to our standard terms & conditions regarding cancellation.
**We would strongly advise guests to ensure they have adequate travel insurance**
We have installed a hand sanitiser station on the wall outside the Studio for your use.
For your comfort and re-assurance
We have 2 sets of duvets, pillows and cushions which will be rotated between guests. We have always had multiple sets of bedlinen, towels, pillow and mattress protectors which have been and will continue to be rotated between guests.
If you would prefer to bring your own bedding, please let us know in advance.
The TV remote will be placed in a clear see through sleeve and sealed. Please do not remove it from the sleeve. This will be changed between guests.
As before, all utensils and crockery in the Studio will be put through our dishwasher before your arrival.
Although low risk, the Studio Guest Book has been placed in a clear zipped bag.
All cleaning in the Studio is undertaken as per government guidelines and our own risk assessment.
Day of Departure
The bathroom window is to be left open on departure day along with the doors to the bathroom, to allow air to circulate through.
All bedding should be stripped and placed in the bags provided and sealed prior to departure. Please leave mattress and pillow protectors in situ and I will remove these myself.
Please ensure that all rubbish has been placed in the bins outside the Studio and none has been left in the bins inside the Studio.
Many thanks, your help is much appreciated.
Updated: 1 February 2022